Shipping policy

Shipping Policy

Thank you for shopping with WallAura. We are committed to delivering your order safely and on time. Please read our shipping policy below.

Shipping Coverage

We currently ship to all serviceable locations across India.

Order Processing

  • Orders are processed within 7-10 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or promotional sales, processing times may be slightly longer.

Shipping Charges

  • Free Shipping on all orders across India.

  • No hidden shipping charges will be applied at checkout.

(If you later decide to offer free shipping only above a certain order value, you can update this section accordingly.)

Estimated Delivery Time

Estimated delivery times may vary depending on your location.

  • Metro Cities: 5-6 business days

  • Other Cities & Towns: 6-7 business days

  • Remote Areas: 8–10 business days

Delivery times are estimates and may be affected by weather, courier delays, public holidays, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email or SMS.

  • A tracking number.

  • A tracking link to monitor your shipment in real time.

Packaging

Every poster is carefully packed using protective packaging materials to help ensure it arrives in excellent condition.

Incorrect Shipping Address

Please ensure your shipping address and contact details are accurate before placing your order.

If an incorrect or incomplete address is provided, shipping delays or additional courier charges may occur. We are not responsible for delays caused by incorrect address information.

Failed Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery cannot be completed due to customer unavailability or an incorrect address, the package may be returned to us. Additional shipping charges may apply for re-dispatch.

Delayed Deliveries

While we strive to deliver all orders on time, occasional delays may occur due to:

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • Courier service disruptions

  • High order volumes

We appreciate your patience and will keep you informed if significant delays occur.

Damaged Packages

If your package arrives damaged:

  • Take clear photos of the package before opening it.

  • Contact us within 72 hours of delivery.

  • Include your order number and photos so we can assist you promptly.

Contact Us

For any shipping-related questions, please contact us:

Email: hellowallaura@gmail.com

Our customer support team typically responds within 24–48 business hours.