Refund policy

Return & Refund Policy

At WallAura, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 15 days of the date your order is delivered.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The product must be returned in its original packaging.

  • A valid order number or proof of purchase is required.

  • The product must not be damaged due to misuse, mishandling, or improper installation.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized posters.

  • Digital products or downloadable items.

  • Products damaged after delivery due to customer handling.

  • Clearance or final sale items (if applicable).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 72 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • Clear photos of the product.

  • Photos of the outer packaging.

  • A brief description of the issue.

After verification, we will arrange a replacement or issue a full refund, depending on the situation.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved:

  • The refund will be processed to your original payment method.

  • Refunds are generally completed within 5–10 business days, depending on your bank or payment provider.

Shipping charges (if any) are non-refundable unless the return is due to our error.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, we will bear the return shipping cost.

For all other approved returns, the customer is responsible for the return shipping charges unless otherwise stated.

Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if your order meets the return eligibility criteria.

Exchanges

We replace items only if they are defective, damaged, or if the wrong product has been delivered.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

Email: hellowallaura@gmail.com

We aim to respond to all customer queries within 24–48 business hours.